Free One-Year Warranty
We stand behind the quality and craftsmanship of our jewelry. Italo Jewelry offers a one-year warranty against manufacturing defects. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone other than an authorized Italo Jewelry representative.
Our dedicated Quality Assurance Team inspects every item before shipment to ensure that you receive a high-quality piece. In the rare event that your item has a defect, please contact our customer service representative service@italojewelry.com, and we'd be happy to assist you. Please include your order number and contact information in your communications with us.
・ Discoloration is caused by contact with chemicals, cosmetics, pool water, hot tub water, or bath water.
・ Prong settings and precious metals typically show wear over time, which may require "reinforcement" or repair; these are considered normal wear and tear.
・ Loss of stones due to their falling off caused by bending, snagging, or wear of the prong setting resulting from normal wear and tear or other damage.
Self-service repair instructions
Step 1: Initiate repair
Sign in and go to “My Orders” on the dashboard to select the item(s) you want to repair.
Step 2: Receive a repair notification email
Once you initiate the repair (Step 1), you will receive an email titled “Notification of Your Repair Progress from Jeulia” within 48 hours. Within this email, you’ll receive further return instructions.
Step 3: Pack & Ship the item(s)
Enclosed is a copy of your return with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.
Step 4: Upload the return tracking number
Remember to sign in and upload the return tracking number once the package is shipped back.